Issued by: Department of Home Affairs
The Department of Home Affairs (DHA) will open its offices on Saturday, 11 November 2023, for five hours, for citizens to collect their IDs and passports ahead of the upcoming voter registration weekend on 18 and 19 November.
Operating hours are from 08h00 to 13h00, for Saturday, 11 November 2023 only. The service to be rendered on this day is exclusively the collection of smart ID cards and passports.
To ease pressure on its clients, Home Affairs has introduced dedicated counters for collections in large offices that process Smart ID cards and passports, where space allows. This will help in reducing queues.
In addition, clients can now book collection appointments before visiting offices, using the Branch Appointment Booking System which is available on the DHA website .The DHA also allows clients who may not have an opportunity to book appointments to visit as walk-ins, and they will be assisted to collect their IDs and passports.
ID services will also be available at all Home Affairs offices during the voter registration weekend of 18 and 19 November 2023. In this regard, operating hours at Home Affairs offices will be aligned with those of the Independent Electoral Commission in order to assist voters who need to collect IDs they have applied for or to apply for temporary identification certificates. With these documents, eligible voters will be able to register for the 2024 national and provincial elections. Temporary identification certificates are issued on the spot.
We would like to urge all clients who have applied for their identification documents and have been waiting for three weeks or more, to seize this opportunity by visiting their DHA office to collect these critical documents at their convenience on Saturday 11 November 2023 or on the weekend of 18-19 November 2023.
